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Privacy Policy

Gocougs.com Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, billing address, phone number, credit card information, or other details to help you with your experience and to correctly and safely process order payment and to deliver your order.

We collect information from you when you register on our site, place an order, subscribe to our promotional emails, respond to a survey, or enter information on our site. We may also collect information when you provide us with feedback on our products or services.

We may use the information we collect from you when you register, make a purchase, sign up for our promotional emails, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • • To improve our website in order to better serve you.
  • • To allow us to better service you in responding to your customer service requests.
  • • To administer a contest, promotion, survey or other site feature.
  • • To quickly process your transactions.
  • • To send periodic emails regarding your order or other products and services.
  • • To insure prompt and accurate delivery of your order.
  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems,and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    Help remember and process the items in the shopping cart. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

    If you disable cookies off, some features will be disabled. This will turn off some of the features that make your site experience more efficient and some of our services will not function properly such as adding items to your shopping cart. However, you can still place orders over the telephone.

    Your information is not shared outside of the BYU Fans Group. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.The BYU Fans Group securely uses data from BYU service providers to increase value to users and enhances users experience. BYU service providers such as the BYU Store, BYU Athletics, BYU Alumni Association, and BYU Ticketing are wholly owned by Brigham Young University.

    We do not include or offer third-party products or services on our website.

    Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We may choose to use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

    Demographics and Interests Reporting We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

    Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

    See more at:
    http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

    Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

    On our Privacy Policy Page
    Users are able to change their personal information: By logging in to their account

    We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

    It's also important to note that we allow third-party behavioral tracking.

    When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.

    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe.Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    We will notify the users via emai: Within 7 business days
    We will notify the users via in-site notification within 7 business days

    Which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

    Send information, respond to inquiries, and/or other requests or questions. Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

    NOT use false or misleading subjects or email addresses.
    Identify the message as an advertisement in some reasonable way.
    Include the physical address of our business or site headquarters.
    Monitor third-party email marketing services for compliance, if one is used.
    Honor opt-out/unsubscribe requests quickly.
    Allow users to unsubscribe by using the link at the bottom of each email.

    If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all non-transactional correspondence.

    Contact Us

    Go Cougs 1933 (WSC) Brigham Young University,
    University Hill, Provo, Utah 84602
    Phone: Toll Free at 1-(800)253-2578
    Email Address: byustore.com@byu.edu