Returns & Exchanges
Gocougs.com Returns and Exchanges
We are happy to accept your return items purchased online through gocougs.com for exchange or refund. No return authorization is required.
In order for any items to be returned for a full refund, purchases must be returned within 30 days of shipping dates. The item must be in new and resalable condition. The merchandise needs to be in original packaging and have all the tags and stickers intact or included. Please included order invoice with return.
We recommend using a traceable and insurable shipping method. Gocougs.com is not responsible for returned merchandise until it is received at Gocougs.com.
Return Shipping is at cost to customer
Unless it is determined that the GoCougs.com is in error. If GoCougs.com is in error, we will credit the customer's return shipping cost (It won't exceed published FebEx Ground shipping rates).
If you have any questions or concerns, please call us at 1-800-253-2578 option #2. Items not meeting these requirements will be disposed of at the BYU Store's discretion.
Send returns/Exchanges to:
Attn: GoCougs Returns
Provo, Utah 84602
Items can not be worn or washed before return.