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Shipping & Delivery

Free Shipping Applies To:

Ground shipping and domestic orders in the lower 48 states only

One Shipment per order

$75 Free shipping threshold applies after all discounts

Shipping Delivery

Shipping and delivery times exclude weekends or holidays; business days only

Shipping and Delivery of in-stock orders received by 12:00pm MST

Orders placed at the same time are not necessary shipped at the same time

In-stock orders received by 12:00pm MST will be shipped the next business day

Orders received after 12:00pm MST will be shipped the next business day

Orders received after 12:00pm MST may be processed with the following business day orders

We may make every effort to notify you by email or phone if there is a delay in processing your order. All rates subject to change without notice at any time.

Ground Shipping Rates

Merchandise TotalShipping Rate
$0.01 - 10.00$4.99
$10.01 - 20.00$6.85
$20.01 - 40.00$7.82
$40.01 - 60.00$8.83
$60.01 - 74.99$9.87
$75.00 +FREE

 

Service Option

Merchandise Total2nd Day Air 2-3 Business DaysNext Day Air 1-2 Business Days
$0.01 - $10.00$9.99$14.99
$10.01 - $20.00$11.99$15.99
$20.01 - $40.00$12.99$18.99
$40.01 - $60.00$14.24$20.24
$60.01 - $80.00$14.49$21.49
$80.01 - $100.00$16.74$22.74
$100.01 - $125.00$17.99$23.99
$125.01 - $150.00$18.19$25.24
$150.01 - $175.00$19.79$26.49
$175.01 - $200.00$22.49$27.99
$200.01 - $225.00$23.99$29.99
$225.01 - $250.00$25.49$31.99
$250.01 - $275.00$27.99$34.99
$275.01 - $300.00$29.49$38.99
$300.01 - $350.00$32.99$42.99
$350.01 - $400.00$37.99$48.99
$400.01 - $450.00$43.99$54.99
$450.01 - $500.00$49.99$54.99
$500.00 +$58.99$65.99

International Orders

Must be paid in U.S. Dollars, and will be charged appropriate shipping and handling charges. Duties and taxes, if any, are the responsibility of the recipient. Other charges beyond our control may be assessed in the destination country and are the responsibility of the recipient.

For any orders being shipped outside the United States, DHL Express is the only shipping option. DHL Express is traceable, insured, and takes 2-5 business days to deliver (not including possible delays for customs.)

Instructions and Exceptions

In order for items be returned for a full refund, purchases must be returned within 30 days of shipping date (15 days for computer hardware). If you have any questions or concerns, please feel free to call us at 1-800-253-2578 option #2 or e-mail us at byustore.com@byu.edu

We are happy to accept your returns items purchased online through byustore.com for exchange or refund. No return authorization is required. Return shipping is at cost to customer, unless it is determinded that byustore.com is in error. If byustore.com is in error, we will credit the customer's return shipping cost, not to exceed published FedEx Ground shipping rates.

Send Items to:

GoCougs.com

ATTN: eComm Returns

1933 WSC

Provo, Utah 84602

gocougs.com

byuecommerce@byu.edu